Refund policy

At Iris, every window and door is built specifically for your order — even standard sizes.
This ensures perfect fit, fresh production quality, and no overstock waste.
Because every unit is made-to-order, our policy focuses on clarity, fairness, and product integrity

1. Made-to-Order Policy

All Iris products are manufactured based on the exact size, configuration, and finish you select at checkout. Once an order enters production, it cannot be cancelled, returned, or refunded.

This applies to all windows and doors — including standard sizes — since each item is produced individually for your order.

Before placing your order, please review all details carefully, including:

Dimensions and configuration
Style and colour
Hardware options

Iris is not responsible for incorrect measurements or specifications provided by the customer. It is the customer’s responsibility to ensure the product will fit the intended opening and that the site is prepared for installation.

2. Quality & Damage Guarantee

While returns aren’t possible, your order is fully protected against defects or shipping damage.

If your product arrives damaged or defective:

Notify us within 48 hours of delivery.
Include photos and a brief description at info@iriswindows.com.

If confirmed as a manufacturing or transit issue, we will repair or remake the affected parts at no cost to you. We take full responsibility for ensuring your windows arrive exactly as promised.

3. Order Cancellations

Orders may be cancelled before production begins.
Once materials are cut or fabrication starts, the order becomes final and cannot be cancelled.

4. Delivery Inspection

Please inspect your order upon arrival. If visible damage occurs during transit:

Note it with the carrier (e.g., “Received Damaged”).
Take photos of the packaging and affected product.
Report the issue to us at info@iriswindows.com within 48 hours of delivery.

Claims submitted beyond this period may not be eligible for compensation.

5. How to Report an Issue

Email: info@iriswindows.com
Include:

Order number
Photos (if applicable)
Description of issue
Contact information

6. Disclaimers

Installation Materials Disclaimer: Iris Windows products do not include installation materials such as screws, fasteners, shims, insulation foam, sealant, or caulking. These items must be supplied separately by the installer or customer.
Glass Disclaimer: Variations in tint, reflection, and light transmission are natural due to glass manufacturing processes and do not constitute defects.
Website Imagery: Colours and finishes shown online may differ from actual products due to monitor settings. Customers are encouraged to order samples before placing an order.
Product Changes: Iris Windows may update product designs, hardware, or specifications without notice. If a component becomes unavailable, we will provide a comparable alternative.

Need Help?

Our team is here to support you throughout your buying process. For assistance, contact us at:
📞 1-888-486-8003
📧 info@iriswindows.com